Policies

General Terms & Conditions: 

A credit card is required to confirm your reservation and a non-refundable deposit equal to the first night's room and tax will be taken at the time of booking. The balance of your stay will be charged to the card on file upon arrival. If the cancellation is made 72 hours in advance, the deposit will be returned but a $50 cancellation fee will be charged. In the event you do not arrive on the arrival date of your reservation, your reservation will be canceled and the amount collected will be forfeited at that time. 

Additional Policies: 

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change. Photos of guestrooms are representative of the general design and decor of the rooms. The exact layout and view in any of the guestroom photos are not guaranteed. Special Terms apply for Advance Rate Plans which are fully prepaid, non-changeable, non-refundable, and will be noted as such in the rate plan description. 

Credit and Debit Card policy: 

The credit or debit card used for booking must be the same card presented for payment along with a valid photo ID upon check-in. In addition to the deposit(s) taken prior to arrival, a pre-authorization amount will be placed on your card at check-in. This is a temporary hold of a specific amount - it is not a charge to your account, but it can create a hold on those funds or against credit availability. We may also charge your card for any damages to the room or premises you or your guests may cause. Once your actual incurred charged are posted at check-out, based on your bank, credit card company, or institution policy, it can take anywhere from 24 hours to 30 days for the original pre-authorization amount to be removed. It is your responsibility to be aware of how your banks, credit card company, or institution handles all of your transactions, including pre-authorizations. The hotel will not be responsible for any delay in releasing funds, or returning availability or any fees or changed by your bank, credit card company, or institutions as a result of your use of a credit or debit card. This policy applies for all reservations. 

Pet Fee: 

We welcome dogs with a maximum of 2 dogs per room, each weighing up to 80 pounds, for a fee. There is a $75 fee per dog for Main Lodge Rooms, West Lodge Rooms, Longhouse, Birds Nest, and Glamping Tent room types. There is a $150 fee per dog for Chalets and Owls Nest room types. For dogs over 80 pounds, management approval is required. 

Supplemental Bedding: 

There is a supplemental bedding fee of $25 per night. 

 Extra Person Fee: 

An extra person fee of $15 per day applies for each additional person beyond the first two in the room. Children aged 12 and under stay for free.